Several retailers are issuing apologies today about Christmas gifts that never arrived, after higher-than-expected demand overwhelmed carriers.
Menomonee Falls-based Kohl’s Corp. told the Wall Street Journal that it will pay the full cost for items not delivered in time for the holiday.
“We are deeply sorry for disappointing our customers expecting delivery in time for Christmas,” a spokeswoman told the publication.
Amazon.com and Wal-Mart Stores Inc. also admitted to missing some of their targeted delivery dates.
United Parcel Service said it experienced some shipping delays because of retailers’ tardiness, but Amazon defended that claim in the Journal.
“Amazon fulfillment centers processed and tendered customer orders to delivery carriers on time for holiday delivery,” said an Amazon spokeswoman. “We are reviewing the performance of the delivery carriers.”
It was unclear how many of those who ordered gifts online were still waiting Thursday, but Amazon was offering to refund shipping charges and provide a $20 gift card as recompense.
