Shakita LaGrant-McClain, executive director of the Milwaukee County Department of Health and Human Services, oversees a $400 million budget and more than 700 employees. DHHS serves more than 80,000 residents annually through aging, disabilities, children’s, housing, behavioral health and veterans’ services.
Under her leadership, DHHS integrated into adult and children’s systems of care and implemented a “no wrong door” model of customer service. “Regardless of what ‘door’ someone enters – by phone, email, contact with staff or other – this model ensures people are connected to holistic services,” said Jill Lintonen, communications manager for DHHS.
Results of the new model include a 42% increase in individuals reached through the Aging & Disability Resource Center; eviction prevented for 12,000 households; 40% increase in enrollment in children’s disability programs; and more than 3,500 veterans, dependents and survivors served, according to Lintonen.
In 2022, LaGrant-McClain oversaw a significant change in the behavioral health system, with the closing of the Mental Health Complex in Wauwatosa and transitioning of services to community-based locations.
